Teledentistry Services

Online Dental Consults

FaceWell Teledentistry consults take place via a secure video link emailed to you or accessed via your digital calendar.

All you need is a smart device such as a phone, tablet or laptop, with an internet connection. No other special equipment, software or apps are needed. 

Oral Health Screening & Advice

Get specific expert dental advice from a very experienced dentist about your particular concern. Get a provisional condition diagnosis, treatment options, fact sheets and resources to help your decision making process easier. Saving you time and confusion searching "Dr Google".

Specialist Health Practitioner Referrals

We can provide referrals direct to dental and medical specialists, so you can get your health issue resolved faster.

We can match you with a health professional that best meets your needs based on location, languages spoken, clinic access, specialty areas and other bespoke services, for peace-of-mind and convenience.

Diagnostic Services

We can provide referrals for a range of diagnostic services  covered by Medicare to reduce out-of-pocket expenses and time. Most will be bulk-billed, however a gap payment may apply to some services.

Radiology (X-Rays)

We can provide a referral to  your nearest radiology centre to get your OPG, standard dental and CBCT cranial imaging needed for many dental procedures. 

Sleep Studies

We can provide referrals for sleep studies to be completed either at home, or at an observational centre convenient for you.

Medical certificates

Can be provided on request, following a video consult.

Mouth-Body Healthcare

The mouth is the gateway to the rest of your body. The mouth is also a barometer of the level of inflammation throughout your body. Oral disease impacts on total body health and vice versa.

We keep abreast of the latest scientific and clinical findings regarding the links between mouth-body health so we can give you the most up-to-date advice for your wellbeing.


We can prescribe medications to get you out of pain and an infection under control, if you can't get to a dentist quickly. 

We can organise a pharmacy prescription for you to pick up medications at the chemist of your choice.


Whether you're an Australian travelling overseas, or an international traveller in Australia, we can provide some local expertise to help you with your dental emergency until you get home.

Written Reports

You will be provided with a written report of all findings and images from the consult that you can keep for your records and share with other health practitioners. This will be emailed to you.  This can be printed and mailed to you if preferred, for a surcharge.

Fact Sheets & Resources

We have a range of fact sheets, blog articles and curated online resources to help you bridge the dental knowledge gap about your oral health condition. 

These may be attached to your written report following your online consult where relevant. 

Private Health Fund & Veterans' Affairs Rebates Apply

Our teledentistry consult and diagnostic services are billable under a number of item codes. Check with your participating Private Health Insurer or Veterans' Gold Card or White Card for your eligibility. You may have no gap or only a small co-payment to pay us for our services.

Dental Phobia Help

We're very aware a visit to the dentist can be an experience that ranges from mild unpleasantness to extreme paranoia for many people. 

We have information and tools to share with you to help. We can refer you to psychologists who are experienced to assist you in overcoming dental anxiety and phobia.

Dietary Advice

We can help with suggestions for eating to improve oral and total body health, or refer you to a specialist nutritionist.

Provisional Dental Treatment Cost Estimates

Dental treatment option quotes can be provided with estimated item numbers for you to access the health fund co-payment amount for your plan, for a surcharge.